Landscape Account Manager: Build Relationships & Upsell

BrightView; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer contributions

Paid holidays

Paid time off

Tuition reimbursement

Job summary

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a landscape maintenance client portfolio and oversee field operations. You will nurture long-term relationships, identify opportunities to upsell ancillary services, and deliver timely proposals and designs for enhancement projects.

The role emphasizes coaching and leadership, maintaining client satisfaction, and ensuring on-site service delivery meets quality standards.

Qualifications

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry.
• Minimum 3 years of experience in customer service, management, and leadership.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities.
• Ability to foster collaboration and teamwork.

Responsibilities

• Identify and pursue opportunities to sell ancillary services to existing clients.
• Develop accurate estimates and takeoffs for new and existing clients.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain long-term relations with clients, focusing on all pertinent points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client concerns or issues.
• Ensure timely account renewals within the assigned client portfolio.
• Proactively assess and address site enhancement needs during visits.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations.
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met.
• Support hiring, training, and coaching of field crews for the assigned portfolio.
• Promote and enforce safety policies and procedures.
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services.
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings.
• Maintain proper account documentation and notes in the CRM system.
• Monitor and maintain satisfactory accounts receivable levels.
• Coordinate with the Branch Administrator to keep client records and contact information current.
• Perform additional duties as assigned by the Branch Manager.

Skills

Communication

Leadership

Teamwork

Customer service

Education

Bachelor's degree / equivalent experience

Job description

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a landscape maintenance client portfolio and oversee field operations. You will nurture long-term relationships, identify opportunities to upsell ancillary services, and deliver timely proposals and designs for enhancement projects.

The role emphasizes coaching and leadership, maintaining client satisfaction, and ensuring on-site service delivery meets quality standards.