Lab Services & Member Support Specialist

onemedical; Boston (MA); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

One Medical in Boston, MA seeks a Phlebotomist/Administrative Assistant (Lab Services Specialist/Member Support Specialist) to deliver exceptional patient experiences through venipuncture and clinical support. You will manage patient intake, scheduling, and coordination with providers, while maintaining the lobby’s brand and workflow.

You will be part of a collaborative team, using tools like Slack and EMR systems, and you’ll help ensure accurate specimen handling, billing questions, and patient

Competenze

• Phlebotomy or venipuncture training with clinical experience.
• Strong communication and patient service skills.
• Proficient with scheduling, billing inquiries and front-desk tasks.
• Familiarity with EMR systems and clinical software.

Mansioni

• Perform venipuncture and basic lab support as part of patient care.
• Manage patient intake, scheduling follow-ups, and front-desk duties.
• Assist with billing inquiries and coordination with providers.
• Support clinic operations and maintain a welcoming lobby environment.
• Utilize EMR and collaboration tools to communicate with the team.

Conoscenze

Phlebotomy

Venipuncture

Patient service

Scheduling

Billing support

EKG/ECG

Front desk

EMR familiarity

Strumenti

EMR System

Slack

G‑suite

Zoom

RingCentral

Descrizione del lavoro

One Medical in Boston, MA seeks a Phlebotomist/Administrative Assistant (Lab Services Specialist/Member Support Specialist) to deliver exceptional patient experiences through venipuncture and clinical support. You will manage patient intake, scheduling, and coordination with providers, while maintaining the lobby’s brand and workflow.

You will be part of a collaborative team, using tools like Slack and EMR systems, and you’ll help ensure accurate specimen handling, billing questions, and patient