Lab IT Services Engineer

HireLifeScience; San Diego (CA); On-site; USD 55,000 - 83,000; Full time

Job summary

BioMedical Research (BR) is seeking a Lab IT Services Engineer to support the lab computing environment in San Diego. The role focuses on building, onboarding and managing specialized computing platforms, installing scientific applications and tuning configurations to meet research needs.

This onsite position requires collaboration with scientists, handling tickets, and ensuring security and quality standards.

Qualifications

• Degree in computer science or equivalent work experience.
• 5+ years of hands-on Windows troubleshooting and support (Win10/Win11/Win11IoT).
• Experience in Biotech or Biopharma as it relates to scientific instrumentation/vendors, software applications and systems.
• Experience with scientific instruments and lab equipment like plate readers and mass specs.
• Experience with endpoint management software such as Altiris and Simple Help.
• Familiarity with Imprivata or other SSO platforms.
• Strong customer service attitude and solution orientation with ability to respond to changing needs and priorities quickly and efficiently
• Excellent troubleshooting skills and scripting experience
• Demonstrated ability to communicate effectively to peers and customers
• Strong English communication skills

Responsibilities

• Onboard new PCs and workstations to requested specifications, integrate the hardware, install and configure the operating software and ensure visibility to the network in accordance with the BR Standards and security guidelines.
• Utilize defined tools and templates and ensure correct methodology is used to reduce the impact on scientist's daily work.
• Manage and execute lab equipment integration and ensure compliant processes are applied to satisfy business and BR needs.
• Work directly with the scientists to understand their lab processes, data flow, infrastructure and research data in order to identify their informatics needs.
• Provide business analysis and technical expertise for the planning and definition of requirements, implementation and delivery phases of lab related IT projects.
• Create, track and close service tickets while delivering an excellent customer service experience with professionalism and confidence.
• Accountable to ensure adherence to quality standards as defined by Research Informatics (RX) organization.

Skills

Windows troubleshooting

Biotech familiarity

Endpoint management

SSO platforms

Scripting

Customer communication

English communication

Education

Degree in computer science

Tools

Altiris

SimpleHelp

Imprivata SSO

Job description

Job Title : Lab IT Services Engineer

Location: Fully Onsite

Initial reporting location: Building E, 10675 John Jay Hopkins Drive, San Diego, CA

Future reporting location: In a couple of months, workers will move to the new building at: 3020 Callan Road, San Diego, CA 92121

Pay rate: *** - ***/Hour

Shift timings : Mon-Fri 8-5 or 8.30-5.30

Please note clearly: Vacations will not be allowed from January to March 2027 (All workers are requested to plan accordingly and avoid submitting vacation requests during this period)

*** BioMedical Research (BR) is the global pharmaceutical research organization of ***. With approximately 6,000 scientists and physicians around the world, our research is focused on discovering innovative new drugs that will change the practice of medicine. We have an open and entrepreneurial culture, encouraging collaboration to make effective therapies.

At BR, our mission is to Client innovative medicines that treat disease and human health. To do that, our scientists need cutting-edge, state-of-the-art computing systems.

Our organization is making a strategic investment into informatics capabilities and is positioning itself to deliver the systems and services that are critical to the future of drug discovery.

About the department

The Lab Technology/Lab IT Services department in San Diego, California delivers onsite excellence in technology and services to BR Laboratories in order to enable a secure, frictionless, digital user experience.

The Lab IT Services Engineer will be responsible for providing support to the lab computing environment which demands uninterrupted service in a state-of-the-art biomedical research center. Specific emphasis of the role includes building, onboarding and managing specialized computing platforms, installing and configuring scientific applications, and customizing system configurations to meet and exceed scientific demands.

Major accountabilities & key activities

• Onboard new PCs and workstations to requested specifications, integrate the hardware, install and configure the operating software and ensure visibility to the network in accordance with the *** Standards and security guidelines.
• Utilize defined tools and templates and ensure correct methodology is used to reduce the impact on scientist's daily work.
• Manage and execute lab equipment integration and ensure compliant processes are applied to satisfy business and *** needs.
• Work directly with the scientists to understand their lab processes, data flow, infrastructure and research data in order to identify their informatics needs.
• Provide business analysis and technical expertise for the planning and definition of requirements, implementation and delivery phases of lab related IT projects.
• Create, track and close service tickets while delivering an excellent customer service experience with professionalism and confidence.
• Accountable to ensure adherence to quality standards as defined by Research Informatics (RX) organization.

Experience

• Degree in computer science or equivalent work experience
• At least 5 years of progressive experience with hands on troubleshooting and support for Windows (Win10/Win11/Win11IoT) systems
• Experience in Biotech or Biopharma as it relates to scientific instrumentation/vendors, software applications and systems
• Experience working with scientific instruments, plate readers, mass specs, liquid handlers, gene sequencers, purification systems, imaging instruments (In-Cells, Microscopes, Bia-Core etc..)
• Experience working with endpoint management software such as Altiris and Simple Help.
• Familiarity with Imprivata or other Single Sign-On platforms.
• Strong customer service attitude and solution orientation with ability to respond to changing needs and priorities quickly and efficiently
• Exceptional troubleshooting skills and experience supporting nonstandard software
• Scripting experience
• Demonstrated ability to communicate effectively to peers and customers
• Strong English communication skills