Lab IT Operations Specialist

Tekgence Inc; California (MO); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading IT consulting firm is seeking a Lab IT Operations Specialist to ensure the optimal functioning of laboratory systems. This mid-senior level contract role includes responsibilities such as maintaining system security, supporting innovative technology implementation, and managing stakeholder relationships. The ideal candidate has a degree in Computer Science, expertise in laboratory IT systems, and experience in a regulatory environment. The position is located in California and offers a dynamic work environment.

Qualifications

• Experience in laboratory IT systems maintenance and support.
• Proven track record in stakeholder management.
• Familiarity with regulatory compliance in laboratory environment.

Responsibilities

• Maintain laboratory systems for security and stability.
• Support business needs with innovative technologies.
• Monitor service performance and improve processes.

Skills

Strong communication skills

Analytical skills

Problem-solving skills

Organizational skills

Ability to manage multiple projects

Education

Degree in Computer Science or related field

Tools

ServiceNow

ITILv3

CompTIA Network+

Job description

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Role –Lab IT Operations Specialist

Duration – Contract Role

Job Description

Primary Responsibilities

• Active maintenance of all laboratory systems to constantly improve the security and overall stability of the global laboratory environment
• Pro‑active support of all business needs in the labs to design, implement and maintain innovative technologies
• Strong reporting of all requests, incidents and problems using ServiceNow ticketing
• Support the customers to provide optimum solutions for data handling (e.g. Data Archiving) considering regulatory compliance and data security and integrity
• Installation and maintenance of laboratory specific PCs, periphery, network connections, and communication devices
• Support and maintain System Imaging, System Monitoring and Firewall Management
• Fulfill service ownership responsibilities within assigned service towers
• Actively support the implementation of the RLS service structure
• Contribute to the creation and maintenance of the required service components / documentation
• Monitoring the performance of our services and continuously improve the corresponding processes
• Maintaining continuous inventories for hardware, software and network
• Builds up and maintains strong relationship with Customers, Business Partners and Service Units as well as the global RLS (Regional Lab Support) team
• Actively supports the management of Informatics Operations, Technical Operations and Laboratory Informatics Systems & Support in pRED Operations
• Excellent communication skills for interacting with stakeholders, business representatives, and scientific users
• Ability to act as an interface between S&R Informatics and the business, representing business needs and voice of the customer
• Comprehensive understanding of business and technology in the science and research domain
• Up‑to‑date knowledge of industry standards in cloud computing, storage and networks
• Strong understanding of ITSM best practices and the Agile framework
• Knowledge of laboratory systems, including PCs, peripherals and network connections
• Problem‑solving skills for innovative IT solutions
• Commitment to service ownership and continuous improvement
• Organisational skills for maintaining hardware, (software, and network inventories) Application management
• Capacity to act as a trusted partner, stewarding S&R vision and Roche values
• Ability to manage multiple projects and priorities simultaneously
• Strong analytical skills and attention to detail

Qualifications

• Degree in Computer Science, Information Technology, or a related field (M.Sc. desired)
• Experience in laboratory IT systems maintenance and support
• Proven track record in stakeholder management
• Familiarity with ServiceNow.
• Relevant industry certifications (e.g., ITILv3, CompTIA Network+, SAFe Agile) are a plus
• Experience with regulatory compliance in a laboratory environment
• Knowledge of data privacy and security best practices

Thanks & Best Regards

Sumanth Kumar | Sr Technical Recruiter | Tekgence Inc.

Seniorial Information

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Analyst
• Industries: IT Services and IT Consulting and IT System Operations and Maintenance

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