Lab IT support Engineer

Capgemini; Holly Springs (NC); On-site; USD 43,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

Retirement benefits

Job summary

Capgemini is seeking a Lab IT Support Engineer for an on-site, 1-year assignment in Holly Springs, NC. You will provide flawless IT support for lab instruments and related software, ensuring data integrity and smooth operation.

Join a regulated environment with ITIL-based incident management, support for LIMS/CDS, and collaboration with vendors and network teams. Prior GMP/GXP exposure and OQ support are a plus; 40 hours weekly on-site.

Qualifications

• 2–5 years of Lab IT end-user support in Pharma/Biotech or equivalent.
• Experience with Lab instruments and lab instrument PCs.
• Ability to support users, perform system maintenance and upgrades.
• Install and upgrade software; provide first-line troubleshooting.
• Work with vendors to support OQ and ensure instrument functionality.
• ITIL knowledge including Incident/Change/Knowledge/Problem Management.
• Experience with GXP; 21 CFR Part 11; knowledge of LIMS and CDS.

Responsibilities

• Perform user administration tasks, including creating user accounts and validating access.
• Incident resolution including troubleshooting instrument, network issues, and licenses.
• Coordinate with vendors and network teams to install lab instruments.
• Write and update SOPs.
• Provide maintenance reviews and support to instrument owners, including firmware updates.

Skills

Lab IT support

ITIL knowledge

LIMS

CDS

OQ

GXP compliance

Job description

Holly Springs, NC, United States (On-site)

Contract (1 year 1 day)

Published 2 days ago

ITIL

LIMS

Are you seeking a distinctive opportunity to demonstrate your engineering abilities in a world-class organization Look no further

Our client is in search of a highly motivated individual with exceptional work behaviors to join our team as a Lab IT Support Engineer.

As an industry leader, we aim for excellence and are dedicated to delivering exceptional service to our clients.

In this role, you will be responsible for providing flawless IT support for lab instruments and their associated software applications.

Your expertise will be crucial in ensuring the smooth operation of these instruments and facilitating efficient data management.

You will collaborate closely with various teams, including vendors and network professionals, to successfully implement and maintain the necessary configurations.

Responsibilities:

Perform user administration tasks, including creating user accounts and ensuring their validity

Incident resolution (trouble shooting, physical check of instrument, network issue and licenses

Coordinate with vendors and interact with network teams to facilitate the installation of lab instruments

Write and update SOPs

Provide periodic reviews and maintenance support to instrument owners, including ensuring maintenance plans are followed and supporting firmware updates

Requirements:

2 to 5 years of experience in Lab IT end-user support within the Pharma or Biotech industries or equivalent work experience and applicable certifications

Experience with Lab instruments and lab instrument PCs

Be able to support users, provide system maintenance and upgrade

Install and upgrade software

Support first line of troubleshooting

Work with vendor to support OQ (make sure the instrument works)

Have ITIL knowledge (Incident/Change/Knowledge/Problem Management)

Experience with GXP practices; 21 CFR Part 11 compliance, manual testing, qualification process and Knowledge of LIMS and CDS

Skills:

Long term engagement and a stable project.

There is a nice CG team of 4 so they will have help

Client has a very good reputation and people are friendly

Work life balance

Exposure to medical regulated domain

Describe experience working in regulated environment such as medical domain.

Describe experience with IT ticketing process

Describe experience incident reporting

What type of tools they used, lab instruments, lab software they worked on

Describe experience with LIMS and CDS

They must be onsite 40 hrs a week.

The pay range that the employer in good faith reasonably expects to pay for this position is $31.44/hour - $49.12/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.