Lab IT Services Engineer

The Fountain Group; San Diego (CA); On-site; USD 50,000 - 61,000; Full time

Job summary

The Fountain Group is seeking a Lab IT Services Engineer for an onsite role in San Diego, CA (92121). The position supports the lab computing environment, building, onboarding, and managing specialized computing platforms for a biomedical research center.

Responsibilities include configuring scientific applications, collaborating with scientists to define informatics needs, and delivering high-quality service in a fast-paced environment.

Qualifications

• 5+ years of Windows support experience.
• Experience with biotech instrumentation.
• Familiarity with lab IT and security guidelines.
• Strong customer service and problem-solving skills.

Responsibilities

• Onboard and configure lab PCs to specified hardware/software.
• Utilize defined tools/templates to minimize scientist impact.
• Manage lab equipment integration with compliant processes.
• Collaborate with scientists to identify informatics needs.
• Create, track and close service tickets with professional service.
• Adhere to Research Informatics RX quality standards.

Skills

Windows troubleshooting

Biotech/biopharma IT

Scientific instrumentation

Customer service

End-user support

Education

Degree in Computer Science

Tools

Altiris

Simple Help

Imprivata

Job description

Hiring 2 positions

ONSITESan Diego, CA 92121

Pay: $36.42-43.57

Duration:18 months

Please note: Vacations will not be allowed from January to March 2027 (All workers are requested to plan accordingly and avoid submitting vacation requests during this period)

About the department

The Lab Technology/Lab IT Services department in San Diego, California delivers onsite excellence in technology and services to BR Laboratories in order to enable a secure, frictionless, digital user experience.

The Lab IT Services Engineer will be responsible for providing support to the lab computing environment which demands uninterrupted service in a state-of-the-art biomedical research center. Specific emphasis of the role includes building, onboarding and managing specialized computing platforms, installing and configuring scientific applications, and customizing system configurations to meet and exceed scientific demands.

Major accountabilities & key activities

• Onboard new PCs and workstations to requested specifications, integrate the hardware, install and configure the operating software and ensure visibility to the network in accordance with the Client Standards and security guidelines.
• Utilize defined tools and templates and ensure correct methodology is used to reduce the impact on scientist's daily work.
• Manage and execute lab equipment integration and ensure compliant processes are applied to satisfy business and Client needs.
• Work directly with the scientists to understand their lab processes, data flow, infrastructure and research data in order to identify their informatics needs.
• Provide business analysis and technical expertise for the planning and definition of requirements, implementation and delivery phases of lab related IT projects.
• Create, track and close service tickets while delivering an excellent customer service experience with professionalism and confidence.
• Accountable to ensure adherence to quality standards as defined by Research Informatics (RX) organization.

Qualifications

• Degree in computer science or equivalent work experience
• At least 5 years of progressive experience with hands on troubleshooting and support for Windows (Win10/Win11/Win11IoT) systems required
• Experience in Biotech or Biopharma as it relates to scientific instrumentation/vendors, software applications and systems is required
• Experience working with scientific instruments, plate readers, mass specs, liquid handlers, gene sequencers, purification systems, imaging instruments (In-Cells, Microscopes, Bia-Core etc..) is required
• Experience working with endpoint management software such as Altiris and Simple Help and familiarity with Imprivata or other Single Sign-On platforms needed.
• Candidates should have strong customer service attitude and solution orientation with ability to respond to changing needs and priorities quickly and efficiently
• Exceptional troubleshooting skills and experience supporting nonstandard software and scripting experience are necessary

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