Lab Engineer

METRIX IT SOLUTIONS INC; Collegeville (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

METRIX IT SOLUTIONS INC is seeking a Lab Engineer to support scientists by maintaining laboratory PCs, instruments, and devices. The role focuses on keeping computer systems secure, onboarding new hardware, and enabling data workflows in a GxP-enabled R&D environment.

The engineer will troubleshoot, manage access, and collaborate with scientists to ensure reliable lab operations, software validation, and efficient incident response across platforms.

Qualifications

• Experience in End-user Computing or desktop support.
• Familiar with Active Directory and IT networking basics.
• Experience supporting scientists or lab equipment is a plus.
• AGILE ways of working required.

Responsibilities

• Maintain the current computer infrastructure for thousands of PCs globally.
• Image and onboard new computers into the domain and onto the network.
• Secure and harden lab hardware and devices.
• Support incident management and user assistance for scientists.

Skills

End-user Computing

Desktop Support

AGILE

Active Directory

Networking basics

IT Security basics

Incident management

Documentation writing

Linux

iOS knowledge

Tools

ServiceNow

Excel

VMware

Job description

The Lab Engineering position in R&D area requires a skilful Engineer familiar with supporting scientists with laboratory PCs, instrumentation, and devices. Lab Engineers are focused on maintaining operational computer systems for the scientists they support, joining newly-supplied hardware to the network, securing and hardening devices and generally facilitating the needs of the business.

Key responsibilities:

• Assist in maintaining existing computer infrastructure of 5000 PCs globally
• Image/Onboard new computers into the domain and onto the network and decommision it.

• Secure and protect new and existing hardware
• Consult with the business as they require assistance with their equipment
• Troubleshoot and implement data flows for scientific instruments

Technical/Functional Skills:

• Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, and laboratory software issues
• Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer's workload
• Understanding of Harware Components and Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers
• Knowledge and understanding of Active Directory required
• D2D and/or project support
• AGILE ways of working necessary
• Background with computer security
• Previous experience with validated systems (GxP) a plus
• Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)
• Support for scientists in incident management, user support and coaching, access management
• Testing and validation of computer software (complete tests in different environments, writing technical documentation)
• Familiar with ticketing systems such as ServiceNow
• Microsoft Excel skills a plus
• Indepth knowledge in Microsoft OS including iOS and Linux a plus

Generic Managerial Skills:

• Must have outstanding communication skills
• Candidate must be a team player
• Self-starter, attention to detail and willingness to learn new things a must
• Must be willing to follow processes, procedures and guidance
• Excellent organizational skills is a must
• Experience in leading team is a plus

Preferred for Lab Enablers:-

• Support business priorities by first intent
• Uplift all labs to a hardware standard that supports working in a digitalized ecosystem
• Proactively build stronger partnership with business by aligning technology and science through optimized processes
• Becoming a new breed of Tech & business who understands the "science" and use of scientific equipment (HW) + controlling software + data workflow up & downstream
• Innovative solutions that do not exist today including but not limited to explore and implement automated solutions to scientific problems, paving the way for the lab of the future
• Strong product ownership/project management