Lab IT Support Engineer

5 Star Recruitment; Collegeville (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

A recruitment agency is seeking an individual skilled in maintaining and troubleshooting computer infrastructure for a laboratory environment. The ideal candidate will assist in imaging and onboarding computers, protecting hardware, and supporting scientific instruments while using excellent troubleshooting skills. Knowledge of networking concepts and end-user computing is essential. Experience with validated systems is a plus. This role is based in Collegeville, PA.

Qualifications

• Outstanding troubleshooting skills for obscure issues.
• Background with end-user computing or desktop support essential.
• Understanding of hardware and networking concepts.

Responsibilities

• Maintain existing computer infrastructure for 5000 PCs globally.
• Image/onboard new computers into the domain.
• Secure and protect new and existing hardware.

Skills

Computer troubleshooting

End-user computing

Break/Fix support

Networking concepts

Active Directory

AGILE methodologies

Computer security

Validated systems experience

Ticketing systems (e.g., ServiceNow)

Microsoft Excel

Job description

Collegeville, Pennsylvania, United States

• Assist in maintaining existing computer infrastructure of 5000 PCs globally.
• Image/onboard new computers into the domain and onto the network, and decommission them.
• Secure and protect new and existing hardware.
• Consult with the business as they require assistance with their equipment.
• Troubleshoot and implement data flows for scientific instruments.

Technical/Functional Skills

• Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity to laboratory software issues.
• Background with End-user Computing or Desktop Support skills essential.
• Break/Fix consists of 80% of a Lab Engineers workload.
• Understanding of hardware components and networking concepts, such as network topography, VLANs, static/dynamic IPs, subnetting, IT/OT networks, and basic understanding of firewalls.
• Familiarity with the OSI model and ability to troubleshoot different network layers.
• Knowledge and understanding of Active Directory required.
• D2D and/or project support.
• AGILE ways of working necessary.
• Background with computer security.
• Previous experience with validated systems (GxP) a plus.
• Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP).
• Support for scientists in incident management, user support and coaching, and access management.
• Testing and validation of computer software (complete tests in different environments, writing technical documentation).
• Familiar with ticketing systems such as ServiceNow.
• Microsoft Excel skills a plus.
• In-depth knowledge in Microsoft OS including iOS and Linux a plus.