Biotech Lab IT Services Engineer — Computing & Support

HireLifeScience; San Diego (CA); On-site; USD 55,000 - 83,000; Full time

Job summary

BioMedical Research (BR) is seeking a Lab IT Services Engineer to support the lab computing environment in San Diego. The role focuses on building, onboarding and managing specialized computing platforms, installing scientific applications and tuning configurations to meet research needs.

This onsite position requires collaboration with scientists, handling tickets, and ensuring security and quality standards.

Qualifications

• Degree in computer science or equivalent work experience.
• 5+ years of hands-on Windows troubleshooting and support (Win10/Win11/Win11IoT).
• Experience in Biotech or Biopharma as it relates to scientific instrumentation/vendors, software applications and systems.
• Experience with scientific instruments and lab equipment like plate readers and mass specs.
• Experience with endpoint management software such as Altiris and Simple Help.
• Familiarity with Imprivata or other SSO platforms.
• Strong customer service attitude and solution orientation with ability to respond to changing needs and priorities quickly and efficiently
• Excellent troubleshooting skills and scripting experience
• Demonstrated ability to communicate effectively to peers and customers
• Strong English communication skills

Responsibilities

• Onboard new PCs and workstations to requested specifications, integrate the hardware, install and configure the operating software and ensure visibility to the network in accordance with the BR Standards and security guidelines.
• Utilize defined tools and templates and ensure correct methodology is used to reduce the impact on scientist's daily work.
• Manage and execute lab equipment integration and ensure compliant processes are applied to satisfy business and BR needs.
• Work directly with the scientists to understand their lab processes, data flow, infrastructure and research data in order to identify their informatics needs.
• Provide business analysis and technical expertise for the planning and definition of requirements, implementation and delivery phases of lab related IT projects.
• Create, track and close service tickets while delivering an excellent customer service experience with professionalism and confidence.
• Accountable to ensure adherence to quality standards as defined by Research Informatics (RX) organization.

Skills

Windows troubleshooting

Biotech familiarity

Endpoint management

SSO platforms

Scripting

Customer communication

English communication

Education

Degree in computer science

Tools

Altiris

SimpleHelp

Imprivata SSO

Job description

BioMedical Research (BR) is seeking a Lab IT Services Engineer to support the lab computing environment in San Diego. The role focuses on building, onboarding and managing specialized computing platforms, installing scientific applications and tuning configurations to meet research needs.

This onsite position requires collaboration with scientists, handling tickets, and ensuring security and quality standards.