LA-Based Lana'i Experience Planner Luxury Guest Experiences

Four Seasons Hotels and Resorts; Lanai City (HI); Vor Ort; USD 37.000 - 48.000; Vollzeit

Benefits dieser Stelle

Hourly rate $27.42

Medical, Dental, Vision benefits

Paid Time Off & Holidays

Free stays & exclusive discounts

Housing on Lanai subsidy

Inter-island airfare

Professional development

Employee meals

Culture & recognition

Zusammenfassung

Four Seasons Resort Lanai is seeking a Lanaʻi Experience Planner based in the Los Angeles Sales Office to coordinate personalized pre-arrival and on-island experiences for Lanai properties. You will work with resort teams to ensure seamless planning and exceptional guest service.

The role requires luxury hospitality experience, ability to create customized itineraries, and strong collaboration with internal and external partners to deliver memorable, guest-first experiences.

Qualifikationen

• Experience in luxury hospitality or high-touch guest services.
• Proven ability to create personalized itineraries and coordinate activities.
• Strong client-facing communication and service orientation.

Aufgaben

• Manage guest inquiries via phone, email, and chat, delivering personalized recommendations and detailed itineraries.
• Coordinate pre-arrival experiences by gathering preferences and requests with internal teams.
• Partner with resort departments and external providers to arrange travel and activities.
• Identify opportunities to enhance guest experience through upselling of services and experiences.

Kenntnisse

Guest experience coordination

Concierge services

High-touch service

Itinerary creation

Customer service

Jobbeschreibung

Four Seasons Resort Lanai is seeking a Lanaʻi Experience Planner based in the Los Angeles Sales Office to coordinate personalized pre-arrival and on-island experiences for Lanai properties. You will work with resort teams to ensure seamless planning and exceptional guest service.

The role requires luxury hospitality experience, ability to create customized itineraries, and strong collaboration with internal and external partners to deliver memorable, guest-first experiences.