Guest Experience Coordinator
Four Seasons
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Benefits offered by this job
Job summary
Four Seasons Lanai is seeking a Guest Experience Coordinator who shares a passion for excellence and delivers personalized luxury experiences for VIP and Elite guests.
You will partner with resort teams to manage guest preferences, itineraries and special requests, while upholding demanding hospitality standards and confidential guest profiles.
Qualifications
- Legal work authorization in United States.
- Availability to work holidays and weekends.
Responsibilities
- Coordinate and oversee personalized experiences for Specialty Suite, Elite, VIP and designated guests.
- Coordinate guest communications, arrival amenities, welcome gifts and VIP arrangements.
- Monitor arrivals, VIP guests, and departures to anticipate guest needs and support service recovery.
- Maintain VIP amenities inventory and presentation.
- Prepare guest itineraries, reports, and operational documentation.
- Support daily Guest Experience operations and personalization initiatives.
Skills
Job description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.
The Four Seasons Resort Lāna’i is looking for a Guest Experience Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
The Guest Experience Coordinator supports the planning and coordination of personalized experiences for VIP, Elite, and Specialty Suite guests. This role partners with resort teams to manage guest preferences, special requests, amenities, and itineraries, ensuring seamless service and an exceptional luxury guest experience. Responsibilities include, but are not limited to:
- Coordinate and oversee personalized experiences for Specialty Suite, Elite, VIP, and designated guests by managing pre-arrival planning, in-house experiences, departures, guest preferences, itineraries, special requests, and recognition opportunities to ensure seamless and memorable stays
- Partner with Lanaʻi Ambassadors and resort departments to coordinate guest communications, arrival amenities, welcome gifts, special celebrations, VIP arrangements, and service delivery, ensuring all details are executed accurately and on schedule
- Monitor upcoming arrivals, in-house VIP guests, and departures, proactively identifying guest needs, supporting service recovery efforts, and maintaining accurate guest profiles, preferences, and stay history within resort systems
- Maintain the inventory, organization, quality, and presentation of VIP amenities, guest gifts, printed materials, and Guest Experience supplies to uphold luxury service standards
- Prepare guest itineraries, departmental reports, communications, and operational documentation while supporting daily Guest Experience operations, special projects, personalization initiatives, and process improvements
- And More!
- Successful candidate must possess legal work authorization in United States
- The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
- Ability to sit and/or stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
- Demonstrate exceptional attention to detail, organization, creativity, discretion, and professionalism while managing multiple priorities, maintaining confidentiality, exercising sound judgment, and delivering highly personalized luxury guest experiences aligned with the highest hospitality standards.
- Requires working knowledge of the Front Desk, Housekeeping, and Concierge.
- Hourly Rate: $29.91
- 100% Employer contributed Medical, Dental, and Vision benefits
- Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
- Inclusive and diverse employee engagement & recognition events all year-round
- Complimentary stays and exclusive discounts at Four Seasons Worldwide
- Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
- Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
- Comprehensive learning and development programs to help you master your craft
- Energizing Employee Culture where you are encouraged to be your true self!
- And so much more!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Twitter: https://twitter.com/FSLanai
Facebook: https://www.facebook.com/FourSeasonsResortsLanai
Instagram: https://www.instagram.com/fslanai/
Four Seasons is an Equal Opportunity, Affiliated Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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