Lana'i Experience Planner - Based in L.A

Four Seasons; Lanai City (HI); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Hourly rate

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Wellness credit

Employee engagement

Guest discounts

Employee meals

Dry cleaning for uniforms

On-island housing

Job summary

Four Seasons Lanai seeks a Lanaʻi Experience Planner to coordinate personalized guest experiences from the Los Angeles sales office. You will manage pre-arrival planning, liaise with resort teams, and arrange seamless on-island itineraries for luxury guests.

The role emphasizes exceptional service, travel coordination, and high-touch guest interactions. Based in LA, you will support Lanaʻi properties and affiliated entities, requiring US work authorization.

Responsibilities

• Manage guest inquiries via phone, email, and chat; provide personalized itineraries and keep guest profiles up to date.
• Coordinate pre-arrival experiences by collecting preferences and requests with internal teams.
• Partner with resort departments and vendors to arrange travel and ensure a smooth guest journey.
• Identify opportunities to upsell services while maintaining a guest-first approach.
• Maintain guest records and complete administrative tasks to support operations.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna'i, lies the secluded retreat of Four Seasons Resort Lāna'i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna'i, a kid's club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

LĀNA ʻI EXPERIENCE PLANNER (based in Los Angeles)

The Four Seasons Resort Lāna'i is looking for a Lānaʻi Experience Planner who share s a passion for excellence and who infuse s enthusiasm into everything they do. Ou r teams h ave the opportunity to shape our guest experience by providing exceptional knowledge o f the Resort and exemplifying the Golden Rule in each interaction. Work authorization r equired .

WHAT YOU'LL DO

The Lanaʻi Experience Planner (L EP ) is based at the Los Angeles Sales Office and supports Four Seasons Resort Lanaʻi , Sensei Lanaʻi, and affiliated Lanaʻi entities by coordinating personalized pre-arrival and on-island guest experiences. Working closely with resort teams, this role ensures seamless trip planning, exceptional guest service, and memorable experiences while identifying opportunities to enhance guest engagement and drive incremental revenue . Responsibilities include, but are not limited to:

• Manage guest inquiries across phone, email, and chat channels, providing personalized recommendations, building detailed itineraries, and maintaining accurate guest profiles to deliver exceptional service
• Coordinate pre-arrival experiences by gathering guest preferences, travel details, and special requests, collaborating with internal teams to ensure seamless planning and execution
• Partner with resort departments and external providers, including transportation partners, to coordinate travel arrangements, share accurate information, and ensure a smooth guest journey
• Identify opportunities to enhance the guest experience through personalized recommendations and upselling of resort services, activities, and experiences while maintaining a guest-first approach
• Maintain accurate guest records and complete administrative responsibilities, including confirmations, correspondence, reporting, and documentation to support operational excellence and service consistency
• And More !

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required .
• Ability to stand for extended periods, lift up to 30 lbs, and push/pull as needed during shifts
• Ability to travel to Lānaʻi as required for business needs
• Experience in luxury hospitality, guest experience coor dination, concierge services, or other high-touch service environments
• Proven ability to create personalized itineraries, coordinate activities and special arrangements, and deliver seamless pre-arrival and on-island guest experiences

JOIN OUR 'OHA NA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $ 2 7 . 42
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit , etc ) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, in