Island Experiences Coordinator

Four Seasons; Lanai City (HI); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Hourly rate: $28.00

Medical, Dental, and Vision benefits

Retirement Plan

Wellness Credit

Paid Time Off & Holiday Pay

Exclusive discounts at Four Seasons

Complimentary stays

Job summary

Four Seasons Resort Lanai is seeking an Island Activities Coordinator to deliver exceptional guest service by coordinating private charters, tours, VIP experiences, and customized itineraries from inquiry to completion.

You will manage all booking details, communicate pricing and policies, and collaborate with multiple teams to ensure flawless execution of experiences while maintaining Hawaiian hospitality and guest satisfaction.

Qualifications

• Legal work authorization in United States required.
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed.
• Strong admin experience and ability to multitask across systems.

Responsibilities

• Provide exceptional guest service by coordinating private charters, tours, VIP experiences, and customized itineraries from initial inquiry through completion.
• Manage all booking details, including schedules, meeting locations, inclusions, restrictions, special requests, and confidential guest information.
• Promote and sell resort activities, private experiences, upgrades, and add-ons to boost guest satisfaction and revenue.
• Communicate pricing, policies, and cancellation terms accurately while following up to maximize bookings.
• Coordinate daily logistics with guest experience teams, activity providers, transportation, and vendors to ensure seamless execution.

Skills

Guest service

Multitasking

Administrative experience

Work authorization

Job description

Four Seasons Resort Lanai is seeking an Island Activities Coordinator to deliver exceptional guest service by coordinating private charters, tours, VIP experiences, and customized itineraries from inquiry to completion.

You will manage all booking details, communicate pricing and policies, and collaborate with multiple teams to ensure flawless execution of experiences while maintaining Hawaiian hospitality and guest satisfaction.