Lana'i Experience Planner - Based in L.A

Four Seasons Hotels Limited; United States; Sur place; USD 36 000 - 41 000; Plein temps

Avantages offerts par ce poste

Hourly Rate: $27.42

Medical, Dental, and Vision benefits (

Paid Time Off & Holiday Pay

Complimentary stays and exclusive Four

Employee Meals & Dry Cleaning

Housing and travel support

Learning and development programs

Inclusive employee culture

Résumé du poste

The Lana’i Experience Planner (LEP) is based at the Los Angeles Sales Office and supports Four Seasons Resort Lana’i, Sensei Lana’i, and affiliated Lana’i entities by coordinating personalized pre-arrival and on-island guest experiences.

This role works closely with resort teams to ensure seamless trip planning and memorable guest experiences while identifying opportunities to enhance engagement and drive incremental revenue.

Qualifications

• Experience in luxury hospitality or guest experience coordination preferred.
• Ability to create personalized itineraries and coordinate activities.
• Strong communication and relationship-building skills.

Responsabilités

• Manage guest inquiries across phone, email, and chat channels with personalized recommendations and detailed itineraries.
• Coordinate pre-arrival experiences by gathering guest preferences and travel details.
• Collaborate with internal teams and external providers to ensure seamless planning and guest journey.
• Identify opportunities to upsell resort services while maintaining a guest-first approach.
• Maintain accurate guest records and complete administrative tasks to support operational excellence.

Connaissances

Hospitality experience

Guest experience coordination

Concierge services

Luxury hospitality

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

LĀNA ʻI EXPERIENCE PLANNER (based in Los Angeles)

The Four Seasons Resort Lāna’i is looking for a Lānaʻi Experience Planner who share s a passion for excellence and who infuse s enthusiasm into everything they do. Ou r teams h ave the opportunity to shape our guest experience by providing exceptional knowledge o f the Resort and exemplifying the Golden Rule in each interaction. Work authorization r equired .

WHAT YOU’LL DO

The Lanaʻi Experience Planner (L EP ) is based at the Los Angeles Sales Office and supports Four Seasons Resort Lanaʻi , Sensei Lanaʻi, and affiliated Lanaʻi entities by coordinating personalized pre-arrival and on-island guest experiences. Working closely with resort teams, this role ensures seamless trip planning, exceptional guest service, and memorable experiences while identifying opportunities to enhance guest engagement and drive incremental revenue . Responsibilities include, but are not limited to:

• Manage guest inquiries across phone, email, and chat channels, providing personalized recommendations, building detailed itineraries, and maintaining accurate guest profiles to deliver exceptional service


• Coordinate pre-arrival experiences by gathering guest preferences, travel details, and special requests, collaborating with internal teams to ensure seamless planning and execution


• Partner with resort departments and external providers, including transportation partners, to coordinate travel arrangements, share accurate information, and ensure a smooth guest journey


• Identify opportunities to enhance the guest experience through personalized recommendations and upselling of resort services, activities, and experiences while maintaining a guest-first approach


• Maintain accurate guest records and complete administrative responsibilities, including confirmations, correspondence, reporting, and documentation to support operational excellence and service consistency


• And More !

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States


• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required .


• Ability to stand for extended periods, lift up to 30 lbs, and push/pull as needed during shifts


• Ability to travel to Lānaʻi as required for business needs


• Experience in luxury hospitality, guest experience coor dination, concierge services, or other high-touch service environments


• Proven ability to create personalized itineraries, coordinate activities and special arrangements, and deliver seamless pre-arrival and on-island guest experiences

JOIN OUR ‘OHA NA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $ 2 7 . 42


• 100% Employer contributed Medical, Dental, and Vision benefits


• Competitive wages and other benefits (Retirement Plan, Wellness Credit , etc ) as well as Paid Time Off & Holiday Pay


• Inclusive and diverse employee engagement & recognition events all year-round


• Complimentary stays and exclusive discounts at Four Seasons Worldwide


• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms


• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources


• Comprehensive learning and development programs to help you master your craft


• Energizing Employee Culture where you are encouraged to be your true self!


• And so much more!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, affirming employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal