Lana'i Experience Planner - Based in L.A

Four Seasons Hotels and Resorts; Lanai City (HI); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Hourly rate $27.42

Medical, Dental, Vision benefits

Paid Time Off & Holidays

Free stays & exclusive discounts

Housing on Lanai subsidy

Inter-island airfare

Professional development

Employee meals

Culture & recognition

Job summary

Four Seasons Resort Lanai is seeking a Lanaʻi Experience Planner based in the Los Angeles Sales Office to coordinate personalized pre-arrival and on-island experiences for Lanai properties. You will work with resort teams to ensure seamless planning and exceptional guest service.

The role requires luxury hospitality experience, ability to create customized itineraries, and strong collaboration with internal and external partners to deliver memorable, guest-first experiences.

Qualifications

• Experience in luxury hospitality or high-touch guest services.
• Proven ability to create personalized itineraries and coordinate activities.
• Strong client-facing communication and service orientation.

Responsibilities

• Manage guest inquiries via phone, email, and chat, delivering personalized recommendations and detailed itineraries.
• Coordinate pre-arrival experiences by gathering preferences and requests with internal teams.
• Partner with resort departments and external providers to arrange travel and activities.
• Identify opportunities to enhance guest experience through upselling of services and experiences.

Skills

Guest experience coordination

Concierge services

High-touch service

Itinerary creation

Customer service

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

LĀNAʻI EXPERIENCE PLANNER(based in Los Angeles)

The Four Seasons Resort Lāna’i is looking for a Lānaʻi Experience Planner who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU’LL DO

The Lanaʻi Experience Planner (LEP) is based at the Los Angeles Sales Office and supports Four Seasons Resort Lānaʻi, Sensei Lānaʻi, and affiliated Lānaʻi entities by coordinating personalized pre-arrival and on-island guest experiences. Working closely with resort teams, this role ensures seamless trip planning, exceptional guest service, and memorable experiences while identifying opportunities to enhance guest engagement and drive incremental revenue. Responsibilities include, but are not limited to:

• Manage guest inquiries across phone, email, and chat channels, providing personalized recommendations, building detailed itineraries, and maintaining accurate guest profiles to deliver exceptional service
• Coordinate pre-arrival experiences by gathering guest preferences, travel details, and special requests, collaborating with internal teams to ensure seamless planning and execution
• Partner with resort departments and external providers, including transportation partners, to coordinate travel arrangements, share accurate information, and ensure a smooth guest journey
• Identify opportunities to enhance the guest experience through personalized recommendations and upselling of resort services, activities, and experiences while maintaining a guest-first approach
• Maintain accurate guest records and complete administrative responsibilities, including confirmations, correspondence, reporting, and documentation to support operational excellence and service consistency
• AndMore!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Ability to stand for extended periods, lift upto 30lbs, and push/pull as needed during shifts
• Ability to travel to Lānaʻi required for business needs
• Experience in luxury hospitality, guest experience coordination, concierge services, or other high-touch service environments
• Proven ability to create personalized itineraries, coordinate activities and special arrangements, and deliver seamless pre-arrival and on-island guest experiences

JOIN OUR ‘OHANA & ENJOYOUR AMAZING BENEFITS:

• Hourly Rate:$27.42
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit,etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Affi- ...?

To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal