L2 Production Support Engineer – Incident & Automation

JPMorgan Chase & Co.; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

55ip, a separately branded subsidiary of J.P. Morgan, is seeking an Application Support Analyst to provide L2 production support for business-critical applications, focusing on incident triage, monitoring, and release support.

You will partner with engineering and business teams to maintain availability and meet SLAs. The role emphasizes automation, documentation, runbooks, and problem management to drive operational improvements and reliability in a collaborative, fast-paced environment in

Responsibilities

• Executes small to medium projects independently, evolving to solo design and delivery.
• Leverages technology to solve business problems with high-quality, maintainable code.
• Support application systems and technologies to ensure reliable, scalable production operations.
• Triage and escalate production issues causing outages.
• Identify toil and reduce it via automation or code updates.
• Create and maintain runbooks, SOPs, and knowledge articles.
• Understand observability patterns and improve SLIs, SLOs, monitoring and alerting.
• Automate repetitive tasks to enhance reliability.
• Collaborate in a large team and share ideas with peers and managers.
• Prioritize and adjust work plans as responsibilities change.
• Adhere to processes and policies to deliver high-quality services.

Skills

Incident triage

Production support

Monitoring

Root cause analysis

Documentation

Automation

Problem management

Collaboration

Prioritization

Deployments

Job description

55ip, a separately branded subsidiary of J.P. Morgan, is seeking an Application Support Analyst to provide L2 production support for business-critical applications, focusing on incident triage, monitoring, and release support.

You will partner with engineering and business teams to maintain availability and meet SLAs. The role emphasizes automation, documentation, runbooks, and problem management to drive operational improvements and reliability in a collaborative, fast-paced environment in