Production Support Engineer II AI-Driven Incident Triage

JP Morgan Chase Bank

Irvine (CA)

On-site

USD 75,000 - 110,000

Full time

4 days ago

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Job summary

JP Morgan Chase is seeking a Technology Support II to join the Commercial and Invest Banking, Healthcare Payments team. You will help ensure the stability, availability, and performance of production application flows and contribute to continuous improvement.

Responsibilities include analyzing and troubleshooting production systems, leveraging AI-assisted incident guidance, and supporting escalations with stakeholders. ITIL processes familiarity and observability expertise are valued.

Qualifications

2+ years of experience troubleshooting and maintaining information technology services.
Experience using enterprise AI capabilities for incident triage with strong validation.
Ability to review AI-assisted incident recommendations before action.
Familiarity with ITIL processes and large-scale tech environments (on-premises or cloud).
Experience with observability and monitoring tools.

Responsibilities

Analyze, troubleshoot, and monitor production application flows to ensure end-to-end service delivery.
Use enterprise AI capabilities to speed up incident triage and root-cause hypothesis generation.
Improve operational stability and availability through problem management.
Assist in escalation and communication of issues to stakeholders and identify incident trends.
Apply reuse-first, AI-assisted practices to identify recurring interruption patterns.