Tech Support II: Securities Services Production

JPMorganChase; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorganChase is seeking a Technology Support II to help maintain production systems, ensure stability, and support continuous improvement across internal and external platforms. You will troubleshoot, monitor, and resolve interruptions while applying AI-assisted methods and observability practices.

The role emphasizes collaboration with business and technology stakeholders, escalation handling, and a proactive approach to resiliency and security in a large-scale financial services environment.

Qualifications

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud.
• Exposure to observability and monitoring tools and techniques.
• Familiarity with ITIL framework processes.

Responsibilities

• Analyze, troubleshoot, and monitor production application flows to ensure end-to-end service delivery for business operations.
• Utilize AI-assisted capabilities to speed up incident triage and hypothesis generation, with strict data handling.
• Improve operational stability by participating in problem management.
• Assist in escalation and communication of issues and solutions to stakeholders and identify trends for incident, problem, and change management.
• Apply reuse-first, AI-assisted practices to identify recurring interruption patterns and validated remediation actions.

Skills

Troubleshooting IT services

AI-assisted incident triage

Incident management

Observability & monitoring

ITIL familiarity

Cloud/on-prem knowledge

Security awareness

Education

Bachelor's in Computer Science or Engineering

Tools

Observability tools

Job description

JPMorganChase is seeking a Technology Support II to help maintain production systems, ensure stability, and support continuous improvement across internal and external platforms. You will troubleshoot, monitor, and resolve interruptions while applying AI-assisted methods and observability practices.

The role emphasizes collaboration with business and technology stakeholders, escalation handling, and a proactive approach to resiliency and security in a large-scale financial services environment.