Production Support Engineer: Incident Response & Automation

Next Frontier Capital; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

55ip, a separately branded subsidiary of J.P. Morgan, seeks an Application Support Analyst (L2) to deliver production support for critical applications, focusing on incident triage, monitoring and escalation, root-cause analysis, and release support.

This role drives reliability and ongoing improvements in a fast-paced financial tech environment. You will partner with engineering and business teams to maintain availability, meet SLAs, and push for automation and documentation-driven problem

Responsibilities

• Provide L2 production support for business-critical applications.
• Triaging and resolving incidents to meet SLAs.
• Monitor and handle alerts, perform root-cause analysis.
• Collaborate with engineering and business teams on releases and improvements.

Job description

55ip, a separately branded subsidiary of J.P. Morgan, seeks an Application Support Analyst (L2) to deliver production support for critical applications, focusing on incident triage, monitoring and escalation, root-cause analysis, and release support.

This role drives reliability and ongoing improvements in a fast-paced financial tech environment. You will partner with engineering and business teams to maintain availability, meet SLAs, and push for automation and documentation-driven problem