AI-Driven Production Support Engineer II

Archer; Irvine (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Archer, in collaboration with JPMorgan, seeks a Technology Support II to ensure the stability and performance of production application flows within Commercial and Investment Banking. You will troubleshoot, monitor, and resolve production service interruptions across on-premises and cloud systems, using enterprise AI capabilities with strict validation and sensitivity controls.

This role emphasizes incident management, collaboration with business and tech stakeholders, and continuous improvement

Qualifications

• 2+ years of experience troubleshooting, resolving, and maintaining IT services.
• Experience with AI-assisted incident triage and validating AI recommendations.
• Familiarity with ITIL processes and large-scale on-premise or cloud environments.

Responsibilities

• Analyze, troubleshoot, and monitor production application flows to ensure end-to-end service delivery.
• Escalate and communicate issues to business and technology stakeholders.
• Identify trends to support incident, problem, and change management.
• Apply AI-assisted practices to identify recurring interruption patterns and remediation actions.
• Support resiliency and security expectations in operations.

Job description

Archer, in collaboration with JPMorgan, seeks a Technology Support II to ensure the stability and performance of production application flows within Commercial and Investment Banking. You will troubleshoot, monitor, and resolve production service interruptions across on-premises and cloud systems, using enterprise AI capabilities with strict validation and sensitivity controls.

This role emphasizes incident management, collaboration with business and tech stakeholders, and continuous improvement