Technology Support

JPMorgan Chase & Co.; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

55ip, a separately branded subsidiary of J.P. Morgan, is seeking an Application Support Analyst to provide L2 production support for business-critical applications, focusing on incident triage, monitoring, and release support.

You will partner with engineering and business teams to maintain availability and meet SLAs. The role emphasizes automation, documentation, runbooks, and problem management to drive operational improvements and reliability in a collaborative, fast-paced environment in

Responsibilities

• Executes small to medium projects independently, evolving to solo design and delivery.
• Leverages technology to solve business problems with high-quality, maintainable code.
• Support application systems and technologies to ensure reliable, scalable production operations.
• Triage and escalate production issues causing outages.
• Identify toil and reduce it via automation or code updates.
• Create and maintain runbooks, SOPs, and knowledge articles.
• Understand observability patterns and improve SLIs, SLOs, monitoring and alerting.
• Automate repetitive tasks to enhance reliability.
• Collaborate in a large team and share ideas with peers and managers.
• Prioritize and adjust work plans as responsibilities change.
• Adhere to processes and policies to deliver high-quality services.

Skills

Incident triage

Production support

Monitoring

Root cause analysis

Documentation

Automation

Problem management

Collaboration

Prioritization

Deployments

Job description

Join Us at 55ip & Help the Wealth Management Industry Move Forward

Working at 55ip, a separately branded subsidiary of J.P. Morgan, means standing at the intersection of finance and technology—and at the cutting-edge of wealth and asset management.

Application Support Analyst (602) provides L2 production support for business-critical applications, focusing on incident triage and resolution, monitoring and alert handling, root-cause analysis, and support for releases/changes. The role partners with engineering and business teams to maintain application availability, meet SLAs, and drive operational improvements through documentation, automation, and problem management

Responsibilities and Deliverables:

• Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects by yourself
• Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
• Support the application systems and the technologies associated with the daily operations of the business,in a timely manner, ensuringa reliable and scalable production environment.
• Responsible & accountable for triaging and escalating production issue causing outages.
• Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code
• Create and maintain runbooks, SOPs, and knowledge articles; document known errors/workarounds.
• Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis.
• Automate repetitive tasks, and enhance reliability.
• Ability to work in a large, collaborative team and demonstrates the willingness to vocalize ideas with peers and managers
• Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects
• Adhere to processes, company policies, required to deliver high quality services to clients & partners.