Knowledge Enablement Leader: Strategy, Governance & AI

CliftonLarsonAllen; Maumee (OH); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

401k

Job summary

CliftonLarsonAllen seeks a Lead Knowledge Enablement Analyst to spearhead knowledge management across the firm, shaping strategy, governance, and operational excellence for scalable, AI-ready capabilities.

You will partner with senior leaders to reduce knowledge silos, improve search and reuse, and drive enterprise-wide documentation standards, metadata, and ownership across functions.

Qualifications

• 6 years of relevant experience required.
• Experience in knowledge management, information architecture, content strategy, documentation management, service management preferred.
• Bachelor's degree required. Combination of relevant experience, education, and training may be accepted in lieu of degree.

Responsibilities

• Define and lead knowledge management strategies, roadmaps, maturity plans, and governance models across multiple business functions.
• Establish scalable standards for documentation governance, knowledge lifecycle management, content quality, taxonomy, metadata, repository structure, and ownership.
• Develop long-term approaches that improve operational consistency, knowledge reuse, support readiness, and organizational effectiveness.
• Evaluate emerging trends, technologies, and leading practices related to knowledge management, digital enablement, search, automation, and AI readiness.
• Serve as a senior subject matter expert and trusted advisor on knowledge management strategy and operational maturity.
• Design governance frameworks that drive accountability, consistency, quality, and sustainable knowledge practices.
• Lead efforts to define content ownership models, review cycles, retirement criteria, metadata standards, lifecycle requirements, and quality expectations.
• Provide strategic oversight of repository structures, information architecture, documentation standards, and content governance practices.
• Lead initiatives that improve content discoverability, trustworthiness, usability, and reuse across teams.
• Help establish common practices that allow teams to maintain domain-specific ownership while following shared organizational standards.
• Partner with senior leaders and cross-functional stakeholders to align knowledge management strategies with business priorities.
• Lead governance forums, working groups, centers of excellence, and cross-functional initiatives focused on standardization, knowledge sharing, and operational maturity.
• Influence adoption of consistent knowledge management practices across functions, repositories, and operational processes.
• Provide guidance to stakeholders navigating complex documentation, governance, repository, or knowledge-sharing challenges.
• Lead through influence and provide direction to teams or contributors without direct people management responsibility.
• Establish measures of effectiveness for knowledge management capabilities, governance maturity, operational readiness, and content quality.
• Analyze organizational trends, risks, and opportunities using inputs such as support tickets, feedback, search behavior, audits, incidents, onboarding challenges, and process gaps.
• Lead initiatives that improve documentation quality, content freshness, search effectiveness, support readiness, ticket deflection, onboarding efficiency, and incident response consistency.
• Identify strategic opportunities to close knowledge gaps and scale improvements across functions.
• Use insights and measurement to prioritize improvements and demonstrate the value of knowledge management practices.
• Define standards that support self-service, automation, AI-enabled experiences, Copilot, agents, and future digital worker capabilities.
• Partner with technology, data, and business teams to improve how knowledge is structured, retrieved, reused, and governed.
• Lead efforts to prepare knowledge assets for digital and AI-enabled support models.
• Evaluate opportunities to improve knowledge retrieval, automation, machine readability, and operational scalability.
• Guide stakeholders in structuring content so it can be used effectively by both people and AI-enabled tools.

Skills

Knowledge management

Information architecture

Content strategy

Documentation management

Service management

AI-enabled knowledge solutions

Strategic leadership

Education

Bachelor's degree required

Degree in Business/Communications/Info Management/Organizational Development

Tools

SharePoint

ServiceNow

Microsoft 365

Information architecture tools

Job description

CliftonLarsonAllen seeks a Lead Knowledge Enablement Analyst to spearhead knowledge management across the firm, shaping strategy, governance, and operational excellence for scalable, AI-ready capabilities.

You will partner with senior leaders to reduce knowledge silos, improve search and reuse, and drive enterprise-wide documentation standards, metadata, and ownership across functions.