Kitchen & Bath Customer Service Specialist

Richelieu Hardware Ltd; Rocky Hill (CT); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer matching

Paid vacation and holidays

Job summary

Richelieu Hardware Ltd seeks a Customer Service Representative in Connecticut. The role involves handling customer orders, providing quotes, and supporting our showroom team with inquiries and order placement.

You will assist customers, both over the phone and in-person, while coordinating with the sales team to maximize order accuracy and satisfaction. The position emphasizes teamwork, problem-solving, and strong computer skills in MS Office.

Qualifications

• Related experience in a similar position.
• Knowledge of cabinetry or building materials is a plus.
• Proficiency with Microsoft Office applications and ability to use Excel, Word, Outlook daily.

Responsibilities

• Answer phone calls and provide sales quotes.
• Support outside sales with orders and quotes.
• Assist walk-in customers in showroom and place orders.
• Solicit additional sales in showroom and over the phone.
• Research product solutions to address field issues.
• Hours: Monday to Friday dayshift.

Skills

Customer service experience

Problem solving

Team orientation

Creativity

Drive

Education

High School diploma

Tools

AS400

Excel

Word

Outlook

Job description

Richelieu Hardware Ltd seeks a Customer Service Representative in Connecticut. The role involves handling customer orders, providing quotes, and supporting our showroom team with inquiries and order placement.

You will assist customers, both over the phone and in-person, while coordinating with the sales team to maximize order accuracy and satisfaction. The position emphasizes teamwork, problem-solving, and strong computer skills in MS Office.