Customer Service Representative

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Rocky Hill (CT); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Group insurance program (medical, dent

Vision, life, disability

Employee Stock Purchase Plan

401(k) with employer matching

Paid vacation and holidays

Job summary

Richelieu Hardware Ltd in Connecticut is seeking a Customer Service Representative to deliver timely support, verify orders, and ensure high customer satisfaction. The role reports to the Operations Manager.

It involves taking calls, quoting sales, assisting showroom customers, and coordinating with outside sales. Ideal candidates have relevant experience in a similar role, knowledge of cabinetry or building materials, strong communication and problem-solving skills, and proficiency with

Qualifications

• Relevant experience in a similar position.
• Knowledge of cabinetry, kitchen & bath, or building materials.
• Strong customer-service, problem-solving, and project-management skills.
• Proficient with Microsoft Office; AS400 experience is a plus.

Responsibilities

• Provide timely customer service support and verify order information.
• Obtain, analyze, and verify order details; ensure high standards of service.
• Collaborate with outside sales representatives on orders and quotes.
• Assist walk-in customers in the showroom and placement of orders.
• Solicit new or complementary sales via phone and showroom interactions.
• Research product solutions to resolve field-project issues.
• Maintain operational hours: Monday to Friday, dayshift.

Skills

Customer service

Problem solving

Project management

Team orientation

Initiative

Education

High school diploma

Some college coursework

Tools

AS400

Microsoft Office

Job description

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our portfolio serves a diverse customer base of kitchen and bathroom cabinet, storage and closet, home furnishing, office furniture manufacturers, door and window suppliers, residential and commercial woodworkers, and hardware retailers including renovation superstores. With over 150,000 product offerings, 110 distribution centers, two manufacturing plants, and a state‑of‑the‑art field force serving more than 100,000 customers, Richelieu remains at the forefront of a dynamic industry.

Since 1968, Richelieu has built its reputation on five core values—Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership—guiding everything we do. These principles enable our mission: to help customers profitably grow their businesses by designing and creating exceptional kitchens, closets, and storage spaces.

Key Responsibilities

As a Customer Service Representative, you will provide timely customer service support, obtain, analyze, and verify order information, and ensure high standards of service and customer satisfaction. This role reports to the Operations Manager.

• Answer phone calls from customers placing orders and provide sales quotes
• Collaborate closely with outside sales representatives on customer orders and quotes
• Assist walk‑in customers in the showroom with questions and order placement
• Solicit new or complementary sales for customers through phone and showroom interactions
• Research product solutions to resolve field‑project issues
• Maintain operational hours: Monday to Friday, dayshift

What We Are Looking For

• Relevant experience in a similar position
• Knowledge of cabinetry, kitchen & bath, or similar building materials
• Strong customer‑service, problem‑solving, and project‑management skills
• Team‑oriented with initiative and drive for creativity
• AS400 experience preferred but not mandatory
• High school graduate; some college coursework preferred
• Proficiency with Microsoft Office (Excel, Word, Outlook) for daily tasks

Compensation And Benefits

• Competitive market‑based hourly pay rate
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(k) with employer matching
• Paid vacation and holidays

We are an equal opportunity employer.