Customer Service & Solutions Specialist - Showroom & Orders

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Group insurance program

Employee Stock Purchase Plan

401(K) with employer matching

Paid vacation and holidays

Job summary

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd in Indianapolis, IN is hiring a Customer Service Representative. The position includes answering customer calls, assisting in the showroom, and working with sales teams.

Ideal candidates will have related experience, knowledge in cabinetry and building materials, and strong customer service skills. The company offers competitive pay and excellent benefits including a 401(K) plan, health insurance, and paid vacation.

Qualifications

• Related experience in a similar position.
• Developed customer service, problem-solving, and project management skills.
• Strong sense of drive and creativity.

Responsibilities

• Answer phone calls from customers placing orders and provide sales quotes.
• Work closely alongside outside sales representatives with customer orders and quotes.
• Assist walk-in customers in the showroom with questions and order placement.
• Solicit new or complimentary sales via phone and face-to-face in the showroom.
• Research product solutions for customers to solve field-project issues.

Skills

Customer service

Problem-solving

Project management

Knowledge of Cabinetry, Kitchen & Bath

Team-oriented

Education

High School diploma

Some college courses

Tools

Microsoft Office (Excel, Word, Outlook)

AS400

Job description

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd in Indianapolis, IN is hiring a Customer Service Representative. The position includes answering customer calls, assisting in the showroom, and working with sales teams.

Ideal candidates will have related experience, knowledge in cabinetry and building materials, and strong customer service skills. The company offers competitive pay and excellent benefits including a 401(K) plan, health insurance, and paid vacation.