Keyholder: Store Ops & Customer Experience Lead

Torrid; Greenville (SC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Associate discount

401K match

ESPP

Tuition reimbursement

Sick time benefit

Job summary

Torrid is seeking a dynamic Keyholder in Greenville to join a team that celebrates every shape, size and curve and delivers an amazing shopping experience for customers and employees alike.

You will support store management with daily operations, lead by example in selling, customer service and merchandise execution, and ensure a clean, inviting environment while coordinating opening/closing duties and flexible schedule including holidays, nights and weekends.

Qualifications

• Retail management experience in specialty/apparel with proven team leadership and sales performance.
• Ability to multitask in a fast paced environment while also delivering an outstanding customer experience.
• Retail and fashion constantly change; adaptability to shifts, environment, and work schedules is essential.
• Be fashion-focused and stay on top of current trends.

Responsibilities

• In partnership with management team, ensure store is achieving company objectives and KPI goals.
• Demonstrate selling skills and customer service to foster loyalty.
• Support merch strategies and maintain a clean, inviting store.
• Operate registers and drive add-on sales with product knowledge.
• Act as Manager on Duty when Store Management is unavailable.
• Flexible schedule including holidays, nights and weekends.

Skills

Retail management

Team leadership

Sales performance

Customer service

Job description

Torrid is seeking a dynamic Keyholder in Greenville to join a team that celebrates every shape, size and curve and delivers an amazing shopping experience for customers and employees alike.

You will support store management with daily operations, lead by example in selling, customer service and merchandise execution, and ensure a clean, inviting environment while coordinating opening/closing duties and flexible schedule including holidays, nights and weekends.