Keyholder: Store Ops & Customer Experience Lead

Torrid; Highland (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Torrid Highland is seeking a dedicated Keyholder to support store management by handling daily opening and closing tasks and delivering an exceptional shopping experience for customers.

You will lead by example, drive add-on sales with product knowledge, assist in merchandising, and stand in as acting Manager on Duty when needed; the role requires flexibility for holidays, nights, and weekends.

Qualifications

• Needs retail management experience in specialty/apparel with proven leadership and sales results.
• Ability to multitask in a fast-paced environment while delivering excellent customer experience.
• Flexibility to adapt to changing conditions, schedules, and fashion trends.

Responsibilities

• Support store management with daily opening and closing procedures and safety compliance.
• Lead the sales floor through selling and product knowledge to build loyalty.
• Assist in executing merchandise plans and maintain a clean, inviting store.
• Provide coverage when Store Management is unavailable and act as a leader on duty.
• Maintain flexibility for holidays, nights, and weekend shifts.

Skills

Retail management

Sales performance

Customer service

Adaptability to change

Job description

Torrid Highland is seeking a dedicated Keyholder to support store management by handling daily opening and closing tasks and delivering an exceptional shopping experience for customers.

You will lead by example, drive add-on sales with product knowledge, assist in merchandising, and stand in as acting Manager on Duty when needed; the role requires flexibility for holidays, nights, and weekends.