Keyholder & Store Leader — Elevate Customer Experience

Rothy's; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Generous paid time off

401k matching

Comprehensive health plans for you and

Job summary

Rothy's in Austin, TX is hiring a Keyholder to bring our service-first culture to the sales floor and support smooth store operations. As part of the leadership team, you’ll model the Rothy's Experience, coach peers, and ensure brand standards are upheld during every customer interaction.

You’ll drive personal and team sales, engage in clienteling, participate in events, and help onboard new staff. This full-time role requires weekend availability and the ability to stand for long shifts.

Qualifications

• 1-2 years of retail or customer service experience, ideally with some leadership responsibility.
• Proven ability to connect with customers and deliver exceptional service.
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.

Responsibilities

• Lead and model Rothy's Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards.
• Drive personal and team sales results by delivering the Rothy's Experience to all customers and supporting teammates through coaching and team selling.
• Create lasting relationships with customers by engaging in strong clienteling practices.
• Assist with the execution of in-store events and activations that engage the local community, support brand awareness, and drive sales.
• Support onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge.
• Act as Manager on Duty when assigned, ensuring daily operations, visual merchandising tasks, and service expectations are met.
• Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress to store leadership.

Skills

Customer service experience

Leadership potential

Customer relationship

Job description

Rothy's in Austin, TX is hiring a Keyholder to bring our service-first culture to the sales floor and support smooth store operations. As part of the leadership team, you’ll model the Rothy's Experience, coach peers, and ensure brand standards are upheld during every customer interaction.

You’ll drive personal and team sales, engage in clienteling, participate in events, and help onboard new staff. This full-time role requires weekend availability and the ability to stand for long shifts.