Keyholder: Retail Experience & Team Leader

Rothy's; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous paid time off

401k matching

Comprehensive health plans for you and

Supplemental mental health benefits

Monthly wellness reimbursement

Employee Discount Program!

Job summary

Rothy's in Atlanta, GA is looking for a Keyholder to help bring our values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You will act as a role model for peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence as part of the leadership team, including Manager on Duty duties when required.

The role emphasizes clienteling and teamwork while ensuring brand standards.

Qualifications

• 1-2 years of retail or customer service experience, ideally with some leadership responsibility
• A proven ability to connect with customers and deliver exceptional service
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership

Responsibilities

• Lead and model Rothy's Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
• Drive personal and team sales results, by delivering the Rothy's Experience to all customers and supporting your teammates through coaching and team selling
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
• Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor

Skills

Customer service

Leadership

Retail sales

Job description

Rothy's in Atlanta, GA is looking for a Keyholder to help bring our values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You will act as a role model for peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence as part of the leadership team, including Manager on Duty duties when required.

The role emphasizes clienteling and teamwork while ensuring brand standards.