Keyholder

Atrium; New York (NY); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

401(k) retirement plan

Employee discounts

Job summary

Atrium in New York, NY is seeking a dedicated Keyholder to support daily store operations and drive sales while leading on the sales floor.

You will collaborate with the Store Manager to uphold brand standards, deliver exceptional customer experiences, and develop client relationships. Must be legally authorized to work in the United States; eligible for evenings, weekends, and holidays. This role offers full-time hours and opportunities for growth.

Qualifications

• 4+ years of sales experience in an elevated contemporary or premium fashion environment.
• Previous leadership roles such as Key Holder or Retail Lead.
• Strong clienteling and relationship-building skills.
• Experience with opening/closing procedures and cash handling.
• Proficiency with POS systems and basic Microsoft Office.

Responsibilities

• Open and close the store, manage keys/alarms, and cash handling.
• Act as manager on duty and support the Store Manager.
• Lead in sales and clienteling to drive performance.
• Grow sales through proactive selling and team motivation.
• Build a personal client book and conduct personalized outreach.
• Provide styling recommendations and assist with visual merchandising.
• Support stock replenishment and floor changes.
• Maintain a clean, compliant sales floor and assist Loss Prevention.

Skills

Sales experience

Clienteling

Cash handling

POS systems

Visual merchandising

Communication

Teamwork

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Fashion Merchandising, Business, or related field preferred

Tools

POS systems

Microsoft Office

Job description

Atrium is seeking on behalf of our client a Keyholder based in New York, NY.

A background check may be run only after a conditional offer is made, where permitted by law.

Position: Keyholder

Location: New York, NY

Employment Type: Full-time

Compensation: Up to $30/hr

Position Overview

The Keyholder plays a vital role in supporting daily store operations and driving sales performance. This position serves as a leader on the sales floor, ensuring exceptional customer experiences and maintaining brand standards. The Keyholder collaborates closely with the Store Manager and team to achieve store goals and uphold operational excellence. Must be legally authorized to work in the United States.

Responsibilities

• Open and close the store, including managing keys, alarms, and cash-handling procedures to ensure operational integrity
• Act as manager on duty, overseeing the sales floor and supporting the team in the absence of the Store Manager
• Lead by example in sales, customer service, and clienteling to drive performance and engagement
• Drive individual and store sales goals through proactive selling and team motivation
• Develop meaningful customer relationships and build a strong personal clientele to foster repeat business
• Follow up with clients and consistently grow your client book through personalized outreach
• Provide personalized styling and product recommendations based on customer needs and preferences
• Support visual merchandising, including styling displays, mannequins, and maintaining brand standards
• Assist with floor changes, product transfers, replenishment, and daily stock maintenance
• Maintain a clean, organized, and visually appealing sales floor to enhance the shopping experience
• Support Loss Prevention procedures and maintain operational standards for safety and compliance
• Collaborate with the team to achieve store goals and create a positive sales environment
• Represent the brand with a polished and professional appearance

Required Experience/Skills

• 4+ years of sales experience within an elevated contemporary or premium fashion environment
• Previous Key Holder, Lead, or other retail leadership experience
• Strong clienteling and relationship-building skills; an established client book is a plus
• Experience with opening/closing procedures, cash handling, and store operations
• Strong knowledge of fashion, styling, and product trends
• An eye for visual merchandising and presentation excellence
• Excellent communication and interpersonal skills
• Team-oriented, proactive, and customer-focused approach
• High school diploma or equivalent
• Comfortable working evenings, weekends, and holidays as needed
• Ability to lift up to 50 lbs.
• Proficiency with POS systems and basic Microsoft Office applications

Preferred Experience/Skills

• Experience in luxury, contemporary, or designer retail environments
• Proven success in achieving and exceeding sales goals
• Advanced styling and wardrobe-building expertise
• Familiarity with CRM systems and client data management
• Leadership training or supervisory experience in retail settings

Education Requirements

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree in Fashion Merchandising, Business, or related field preferred
• Ongoing professional development in retail management or sales leadership a plus
• Training in visual merchandising or styling techniques beneficial
• Certification in customer service or sales excellence preferred

If eligible under the ACA, medical, dental and vision benefits and time off in accordance with local paid sick time laws will be offered. Additional benefits may include paid holidays, a 401(k)-retirement plan, life insurance, disability coverage, and an employee assistance program, where applicable. Other compensation programs may include overtime, shift differentials, bonuses, commissions, or other incentive compensation, where applicable.

Commitment to Diversity

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO