Sales Associate

Atrium; New York (NY); On-site; USD 53,000 - 72,000; Full time

Job summary

Atrium in New York, NY seeks a Sales Associate to deliver a personalized shopping experience by leveraging deep product knowledge and relationship‑building to drive sales.

This full-time role emphasizes clienteling, strong communication, and a polished, welcoming store presence. Must be legally authorized to work in the United States. Compensation is $30.00 per hour.

Qualifications

• 3+ years of experience in luxury, high-end, or contemporary retail sales.
• Proven experience in clienteling and building lasting customer relationships.
• Strong communication and interpersonal skills.
• Warm, approachable, and polished demeanor.
• Self-motivated, reliable, and proactive with minimal direction.
• Strong sales skills and ability to confidently recommend products.

Responsibilities

• Deliver an elevated, personalized customer experience through product knowledge and relationship building.
• Proactively engage with customers on the sales floor and initiate conversations.
• Build and maintain a loyal client base through thoughtful clienteling.
• Follow up with clients on new arrivals, recommendations, and events.
• Assist customers in finding products matching their style and needs.
• Develop knowledge of brands, collections, and offerings.
• Maintain a polished, welcoming sales floor and support store operations.
• Collaborate with team to achieve sales goals and improve customer experience.

Skills

Luxury retail

Clienteling

Communication

Polished demeanor

Initiative

Sales ability

Education

High school diploma

Fashion/Retail degree preferred

Merchandising certifications a plus

Job description

Atrium is seeking on behalf of our client a Sales Associate based in New York, NY.

A background check may be run only after a conditional offer is made, where permitted by law.

Location: New York, NY

Employment Type: Full-time

Compensation: $30.00 per hour

Position Overview

The Sales Associate will deliver an exceptional and personalized shopping experience by leveraging strong product knowledge and relationship-building skills. This role focuses on engaging clients, driving sales, and maintaining a welcoming store environment. The Sales Associate will collaborate with the team to achieve sales goals while ensuring a high standard of service and professionalism. Must be legally authorized to work in the United States.

Responsibilities

• Deliver an elevated, personalized customer experience through strong product knowledge and relationship building.
• Proactively engage with customers on the sales floor and confidently initiate conversations.
• Build and maintain a loyal client base through thoughtful, consistent clienteling.
• Follow up with clients regarding new arrivals, product recommendations, and special occasions.
• Assist customers in finding products that align with their personal style, needs, and preferences.
• Develop knowledge of the store's brands, collections, and product offerings.
• Maintain a polished, organized, and welcoming sales floor.
• Support daily store operations and collaborate with the team to achieve sales goals.
• Take initiative to identify opportunities to improve the customer experience and support the team.
• Contribute to a warm, personable, and service-oriented store environment.

Required Experience/Skills

• 3+ years of experience in luxury, high-end, or contemporary retail sales.
• Proven experience in clienteling and building lasting customer relationships.
• Strong communication and interpersonal skills.
• Warm, approachable, and polished demeanor.
• Self-motivated, reliable, and willing to take initiative without extensive direction.
• Strong sales skills and the ability to confidently recommend products to clients.

Preferred Experience/Skills

• Experience in a multi-brand retail environment.
• Background in contemporary or luxury women's retail, children's retail, or a similar high-end customer service setting.
• Strong knowledge of fashion, brands, and product offerings across different designers and markets.
• Experience providing personalized styling or product recommendations.

Education Requirements

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in Fashion, Retail Management, or related field preferred.
• Additional coursework or certifications in fashion merchandising or retail sales is a plus.

If eligible under the ACA, medical, dental and vision benefits and time off in accordance with local paid sick time laws will be offered. Additional benefits may include paid holidays, a 401(k)-retirement plan, life insurance, disability coverage, and an employee assistance program, where applicable. Other compensation programs may include overtime, shift differentials, bonuses, commissions, or other incentive compensation, where applicable.

Commitment to Diversity

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO