Key Lead: Front-Line Sales & Customer Experience Coach

Abercrombie & Fitch Spain, SL; Burlingame (CA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Sales incentive bonus

Merchandise discount

Career advancement

Brand affiliate

Training and development

Inclusive culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure an exceptional in-store experience. The role supports daily sales, merchandising, and store operations on the floor.

As part of the store leadership team, you will drive customer satisfaction and sales performance while upholding the brand's culture and values. Availability includes Saturdays, Sundays and peak periods.

Qualifications

• High School Diploma / G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory / management experience is not required. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Retail experience

Team leadership

Customer service

Communication skills

Fashion knowledge

Education

High School Diploma/GED preferred

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure an exceptional in-store experience. The role supports daily sales, merchandising, and store operations on the floor.

As part of the store leadership team, you will drive customer satisfaction and sales performance while upholding the brand's culture and values. Availability includes Saturdays, Sundays and peak periods.