Key Holder: Style Lead & Customer Experience Champion

URBN Urban Outfitters, Inc.; Malibu (CA); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO (paid time off)

Employee discounts

Job summary

URBN Urban Outfitters, Inc. in Malibu, CA seeks a Key Holder to support store leadership, supervise operations, and drive sales while delivering an engaging FP-brand customer experience. You will mentor team members and help maintain brand standards.

The role emphasizes energy, adaptability, and a hands-on approach to daily tasks, inventory, shipments, and omni-channel processes. Flexible hours including nights and weekends are required.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours (nights, weekends, holidays).
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand ambassador and reflects the company values; partners with store leadership on engaging FP customer experience.
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service and styling.
• Delivers an omni-channel shopping experience through understanding and use of systems.

Skills

FP brand love

Leadership

Team player

Flexible hours

Eagerness to learn

Job description

URBN Urban Outfitters, Inc. in Malibu, CA seeks a Key Holder to support store leadership, supervise operations, and drive sales while delivering an engaging FP-brand customer experience. You will mentor team members and help maintain brand standards.

The role emphasizes energy, adaptability, and a hands-on approach to daily tasks, inventory, shipments, and omni-channel processes. Flexible hours including nights and weekends are required.