Brand Experience Lead — Store Key Holder

URBN Urban Outfitters, Inc.; Salem (NH); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to support store leadership in delivering an engaging customer experience. You will drive sales, champion brand values, and mentor team members to meet performance goals.

The role emphasizes collaboration with management, adherence to store standards, and active participation in daily operations to ensure a smooth omni-channel experience for customers.

Qualifications

• Love for the FP brand and customer-centric mindset.
• Ability to lead by example and collaborate with leadership.
• Willingness to work nights, weekends and holidays as needed.

Responsibilities

• Act as a brand ambassador and reflect company values.
• Create selling initiatives to enhance the customer experience.
• Deliver seamless omni-channel shopping experience using store systems.
• Lead and support daily store operations with a customer-first approach.
• Mentor and develop Stylists for career progression.
• Maintain store visual standards and inventory accuracy.

Skills

Brand leadership

Team player

Flexible hours

Customer service

Omni-channel experience

Communication

Tools

POS systems

Inventory management

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder to support store leadership in delivering an engaging customer experience. You will drive sales, champion brand values, and mentor team members to meet performance goals.

The role emphasizes collaboration with management, adherence to store standards, and active participation in daily operations to ensure a smooth omni-channel experience for customers.