Key Holder & Store Leader — Elevate Customer Experience

Bath & Body Works; Orion Charter Township (MI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay on-demand pay

Tuition-free education via Guild

Job summary

You should bring customer-focused selling experience, strong communication skills, and the ability to coach others. This role requires availability on peak days and physical work, with opportunities to grow and contribute to store success.

Qualifications

• Customer-first mindset in a fast-paced retail environment.
• Strong communication and coaching skills for team guidance.
• Proven ability to drive sales and deliver great customer experiences.

Responsibilities

• Lead store operations and customer experience as acting Manager on Duty.
• Provide feedback and coaching to associates and managers.
• Demonstrate selling behaviors and product knowledge in every interaction.
• Maintain knowledge of products, policies, and store strategies.
• Set daily shift goals and oversee open/close routines and deposits.
• Build connections with customers and make personalized product recommendations.
• Assist with floorset execution, visual presentation and marketing placement.

Skills

Customer focus

Communication

Coaching

Sales Experience

Education

High school diploma or GED

Job description

You should bring customer-focused selling experience, strong communication skills, and the ability to coach others. This role requires availability on peak days and physical work, with opportunities to grow and contribute to store success.