Key Holder — Lead Store Ops & Customer Experience

Bath & Body Works; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Job summary

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. You’ll be a frontline leader, building customer-focused experiences, guiding associates, and ensuring smooth daily operations.

Responsibilities include leading on-duty tasks, providing feedback to managers, and engaging customers with product knowledge and personalized recommendations while maintaining store standards and visual presentation.

Qualifications

• Customer-first, in-store retail mindset.
• Ability to coach associates in the moment.
• Proven leadership and ability to drive sales and operations.

Responsibilities

• Lead on-duty responsibilities and address customer experience, vendor relations, or maintenance issues.
• Provide performance feedback to managers.
• Drive in-store customer experiences with strong product knowledge and selling behaviors.
• Demonstrate product knowledge and adherence to store policies and strategies.
• Set daily direction and goals for the shift.

Skills

Customer-first retail

Coaching

Leadership

Sales

Education

High school diploma or GED

Relevant work experience

Job description

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. You’ll be a frontline leader, building customer-focused experiences, guiding associates, and ensuring smooth daily operations.

Responsibilities include leading on-duty tasks, providing feedback to managers, and engaging customers with product knowledge and personalized recommendations while maintaining store standards and visual presentation.