Key Holder & Store Leader - Elevate Customer Experience

Bath & Body Works; Springfield Township (Delaware County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

DailyPay

Guild tuition assistance

Medical, dental, vision, disability, &

Life insurance

Mental health support

Paid time off & parental leave

40% merchandise discount

Job summary

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Lead delegated leadership tasks by the Store Manager, including acting as Manager on Duty when scheduled.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through selling and product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including bank deposits, shipment receipt, and disseminating directives.
• Create genuine connections with customers through needs discovery and recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement.
• Maintain safety, cleanliness, and adherence to standards.

Skills

Customer-first mindset

Coaching associates

Communication & feedback

Adaptability in fast-paced retail

Evenings/weekends/holidays flexibility

Customer experience focus

Store leadership tasks familiarity

Education

High school diploma / GED / relevant experience

Job description