Key Holder: Lead Store Ops & Customer Experience

Bath & Body Works; Rochester Hills (MI); Sur place; USD 19 000 - 25 000; Plein temps

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Résumé du poste

Bath & Body Works in Rochester Hills, MI is seeking a Key Holder to support delivering sales plans through effective execution of store tasks and customer experiences.

You will lead by example, train and coach associates, manage opening/closing duties, and ensure the store runs smoothly while upholding our values and policies. Strong communication and a passion for customer service are essential.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsabilités

• Lead store operations as delegated by the Store Manager.
• Provide feedback and recommendations to managers.
• Lead in-store customer experiences with selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Connaissances

Customer service

Leadership

Sales experience

Communication

Coaching

De-escalation

Flexible hours

Formation

High school diploma or GED

Description du poste

Bath & Body Works in Rochester Hills, MI is seeking a Key Holder to support delivering sales plans through effective execution of store tasks and customer experiences.

You will lead by example, train and coach associates, manage opening/closing duties, and ensure the store runs smoothly while upholding our values and policies. Strong communication and a passion for customer service are essential.