Key Holder: Retail Leader & Customer Experience

Boot Barn; Great Falls (MT); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) plan

Job summary

Boot Barn in Great Falls, MT seeks a dedicated Key Holder to lead daily store operations, deliver exceptional customer service, and support sales goals. You will develop product knowledge, manage transactions, and partner with leadership to drive performance while ensuring merchandising standards and open/close procedures are followed.

The role emphasizes teamwork, visual presentation, and alignment with Boot Barn’s values as a community-focused retailer with opportunities for growth and

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts including nights, weekends and holidays.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in product categories; communicate product knowledge to customers.
• Maintain and achieve measurable goals (UPT, ADT, add-ons, data capture).
• Be informed of current promotions and advertisements.
• Maintain merchandising standards and assist with floor moves, display maintenance, and store housekeeping.
• Assist with processing merchandise and replenish floor stock.
• Complete all sales transactions accurately at POS and manage cash/media.

Skills

Leadership

Communication

Time management

Organization

Customer service

Job description

Boot Barn in Great Falls, MT seeks a dedicated Key Holder to lead daily store operations, deliver exceptional customer service, and support sales goals. You will develop product knowledge, manage transactions, and partner with leadership to drive performance while ensuring merchandising standards and open/close procedures are followed.

The role emphasizes teamwork, visual presentation, and alignment with Boot Barn’s values as a community-focused retailer with opportunities for growth and