Customer Experience & Sales Leader

Boot Barn; McAllen (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Boot Barn is seeking a Key Holder to support store leadership, deliver exceptional customer service, and help drive sales goals. The role emphasizes product knowledge, merchandising execution, and seamless POS transactions within a busy retail environment.

The successful candidate will collaborate with the leadership team to develop skills, maintain standards, and ensure compliance with policies while contributing to a positive team culture and community-driven store experiences.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Job description

Boot Barn is seeking a Key Holder to support store leadership, deliver exceptional customer service, and help drive sales goals. The role emphasizes product knowledge, merchandising execution, and seamless POS transactions within a busy retail environment.

The successful candidate will collaborate with the leadership team to develop skills, maintain standards, and ensure compliance with policies while contributing to a positive team culture and community-driven store experiences.