Retail Key Holder — Sales Leader & Customer Experience

Boot Barn; Las Vegas (NV); On-site; USD 42,000 - 52,000; Full time

Job summary

Boot Barn is seeking a reliable Key Holder to help create an engaging in-store experience and support leadership in daily operations. You will assist customers, share product knowledge, and help drive sales while maintaining merchandising standards.

You will participate in opening and closing procedures, ensure accuracy at the register, and collaborate with the leadership team to develop skills and achieve store targets. This role emphasizes service, teamwork, and adherence to company policies.

Qualifications

• Customer service excellence and the ability to engage with customers in a fast-paced retail environment.
• Strong communication and interpersonal skills to support store leadership and team members.
• Willingness to learn product knowledge and promotions to enhance the customer experience.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Customer service

Job description

Boot Barn is seeking a reliable Key Holder to help create an engaging in-store experience and support leadership in daily operations. You will assist customers, share product knowledge, and help drive sales while maintaining merchandising standards.

You will participate in opening and closing procedures, ensure accuracy at the register, and collaborate with the leadership team to develop skills and achieve store targets. This role emphasizes service, teamwork, and adherence to company policies.