Retail Key Holder & Customer Experience Lead

Boot Barn; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Boot Barn is seeking a Key Holder who will engage with customers, create an exceptional in-store experience, and support store leadership. You will demonstrate selling and service expertise, product knowledge, and POS proficiency while upholding our mission and values.

You will partner with the leadership team to drive sales, contribute to team development, and help maintain merchandising standards and store operations. A strong focus on customer service and team collaboration is essential.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long‑standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add‑ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company‑merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Job description

Boot Barn is seeking a Key Holder who will engage with customers, create an exceptional in-store experience, and support store leadership. You will demonstrate selling and service expertise, product knowledge, and POS proficiency while upholding our mission and values.

You will partner with the leadership team to drive sales, contribute to team development, and help maintain merchandising standards and store operations. A strong focus on customer service and team collaboration is essential.