Key Holder: Lead Store Ops & Guest Experience

Bath & Body Works

Asheville (NC)

On-site

USD 19,000 - 25,000

Full time

25 hours ago
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Benefits offered by this job

DailyPay
40% merchandise discount
Tuition assistance with Guild
Medical, dental, vision benefits
Employee assistance program (EAP)
Parental leave
Free products

Job summary

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store tasks and customer experiences. You will partner with the Store Manager to lead associates, coach performance, and ensure seamless daily operations.

The role requires delivering exceptional customer service, maintaining product knowledge, and upholding brand standards while working flexible shifts and contributing to safe, engaging store environments.

Qualifications

  • Customer-first mindset with ability to drive sales and service.
  • Strong communication and coaching skills for associates.
  • Ability to lead daily tasks and support store leadership.
  • Flexibility to work varied shifts including evenings weekends and holidays.

Responsibilities

  • Assist Store Manager with day-to-day leadership and opening/closing routines.
  • Provide feedback and coaching to team members to improve performance.
  • Demonstrate selling skills and product knowledge to create positive customer experiences.
  • Maintain knowledge of store policies, visual standards and company directives.
  • Guide daily goals and tasks for the team and prioritize tasks.
  • Assist with floorset changes, merchandising, and marketing placement.
  • Ensure safety, cleanliness, and operational compliance throughout the shift.

Skills

Customer focus
Leadership
Sales experience
Communication

Education

High school diploma

Tools

POS system

Job description

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store tasks and customer experiences. You will partner with the Store Manager to lead associates, coach performance, and ensure seamless daily operations.

The role requires delivering exceptional customer service, maintaining product knowledge, and upholding brand standards while working flexible shifts and contributing to safe, engaging store environments.

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