Key Holder: Lead Store Ops & Guest Experience

Bath & Body Works; Asheville (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

DailyPay

40% merchandise discount

Tuition assistance with Guild

Medical, dental, vision benefits

Employee assistance program (EAP)

Parental leave

Free products

Job summary

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store tasks and customer experiences. You will partner with the Store Manager to lead associates, coach performance, and ensure seamless daily operations.

The role requires delivering exceptional customer service, maintaining product knowledge, and upholding brand standards while working flexible shifts and contributing to safe, engaging store environments.

Qualifications

• Customer-first mindset with ability to drive sales and service.
• Strong communication and coaching skills for associates.
• Ability to lead daily tasks and support store leadership.
• Flexibility to work varied shifts including evenings weekends and holidays.

Responsibilities

• Assist Store Manager with day-to-day leadership and opening/closing routines.
• Provide feedback and coaching to team members to improve performance.
• Demonstrate selling skills and product knowledge to create positive customer experiences.
• Maintain knowledge of store policies, visual standards and company directives.
• Guide daily goals and tasks for the team and prioritize tasks.
• Assist with floorset changes, merchandising, and marketing placement.
• Ensure safety, cleanliness, and operational compliance throughout the shift.

Skills

Customer focus

Leadership

Sales experience

Communication

Education

High school diploma

Tools

POS system

Job description

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store tasks and customer experiences. You will partner with the Store Manager to lead associates, coach performance, and ensure seamless daily operations.

The role requires delivering exceptional customer service, maintaining product knowledge, and upholding brand standards while working flexible shifts and contributing to safe, engaging store environments.