Key Holder: Lead Store Ops & Guest Experience

Bath & Body Works; Atlanta (GA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

40% discount

DailyPay

Job summary

Bath & Body Works is hiring a Key Holder to support achieving the store's sales plan through effective store and operations execution. You'll be part of the front line of our field leadership, helping to create a welcoming, brand-forward environment for customers.

Your role includes acting as Manager on Duty when scheduled, coaching associates, delivering outstanding customer experiences, and maintaining product knowledge and store presentation while aligning with company policies and

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.

Skills

Customer service

Leadership

Coaching

Communication

Education

High school diploma

Job description

Bath & Body Works is hiring a Key Holder to support achieving the store's sales plan through effective store and operations execution. You'll be part of the front line of our field leadership, helping to create a welcoming, brand-forward environment for customers.

Your role includes acting as Manager on Duty when scheduled, coaching associates, delivering outstanding customer experiences, and maintaining product knowledge and store presentation while aligning with company policies and