Key Holder: Lead Guest Experience & Store Ops

Bath & Body Works; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay access

Tuition assistance with Guild

Medical, dental, vision benefits

Mental health support

Paid time off & parental leave

40% employee discount

Product samples

Job summary

Bath & Body Works in the United States is seeking a Key Holder to support delivering sales plans through store and operational tasks. As a store leader, you will be customer-savvy, brand ambassador, and help create feel good moments with guests.

You will lead opening/closing routines, coach associates, maintain visual merchandising, and ensure safe, engaging shopping experiences while upholding company policies and daily goals.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.

Skills

Customer-first sales

Coaching

Communication

Adaptability

De-escalation

Shift availability

Leadership tasks

Education

High school diploma / GED or equivalent

Job description

Bath & Body Works in the United States is seeking a Key Holder to support delivering sales plans through store and operational tasks. As a store leader, you will be customer-savvy, brand ambassador, and help create feel good moments with guests.

You will lead opening/closing routines, coach associates, maintain visual merchandising, and ensure safe, engaging shopping experiences while upholding company policies and daily goals.