Key Holder: Lead Store Ops & Customer Experience

Bath & Body Works; Florida; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition-free education with Guild

Job summary

Bath & Body Works in Florida is seeking a confident Key Holder to help deliver sales plans through store and operational tasks. Store leaders are customer-savvy brand ambassadors who connect with shoppers and drive the store’s success.

As part of the leadership team, you will mentor teammates, perform opening/closing routines, and create memorable in-store experiences through product knowledge and proactive service.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.

Responsibilities

• Lead delegated leadership tasks by the Store Manager, including acting as Manager on Duty.
• Provide feedback and recommendations to managers.
• Drive in-store customer experiences through selling behaviors and product knowledge.
• Display knowledge of product, policies, and store strategies.
• Set daily shift goals and manage opening/closing routines.

Skills

Customer service

Leadership

Communication

Sales

Education

High school diploma or equivalent

Job description

Bath & Body Works in Florida is seeking a confident Key Holder to help deliver sales plans through store and operational tasks. Store leaders are customer-savvy brand ambassadors who connect with shoppers and drive the store’s success.

As part of the leadership team, you will mentor teammates, perform opening/closing routines, and create memorable in-store experiences through product knowledge and proactive service.