Key Holder - Lead Store Ops & Customer Experience

Bath & Body Works; Knoxville (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition-free education

Paid time off

Parental leave

Job summary

Bath & Body Works in Knoxville, TN seeks a Key Holder to support delivering sales plans through effective execution of store operations and customer experiences. This role emphasizes leadership, coaching, and day-to-day task management to ensure brand standards and an engaging shopping environment.

You will guide teams, provide feedback, and help drive results while maintaining safety and store presentation. Availability for varied shifts is expected to meet business needs.

Qualifications

• Customer-first retail mindset and strong selling skills.
• Proven ability to lead and coach store teams.
• Effective communication and feedback when working with peers and supervisors.
• Ability to de-escalate customer situations and maintain composure.
• Willingness to work peak days, evenings, weekends, and holidays.

Responsibilities

• Lead store operations as delegated by Store Manager.
• Provide performance feedback to managers and colleagues.
• Deliver exceptional in-store customer experiences with product knowledge.
• Maintain knowledge of product, policies, and store strategies.
• Set daily shift goals and manage opening/closing routines.
• Build genuine customer connections through needs discovery and recommendations.
• Assist with floorset execution, visuals, and marketing placements.
• Ensure safety and cleanliness in line with standards.

Skills

Customer-focused selling

Leadership

Communication skills

Coaching

De-escalation

Adaptability

Team building

Education

High school diploma or GED

Job description

Bath & Body Works in Knoxville, TN seeks a Key Holder to support delivering sales plans through effective execution of store operations and customer experiences. This role emphasizes leadership, coaching, and day-to-day task management to ensure brand standards and an engaging shopping environment.

You will guide teams, provide feedback, and help drive results while maintaining safety and store presentation. Availability for varied shifts is expected to meet business needs.