Key Holder: Lead Store Experience & Team Growth

Bath & Body Works; Mayfield Heights (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

DailyPay

40% discount

Tuition assistance

Scholarship opportunities

Health benefits

EAP

Paid time off

Parental leave

Family building benefits

Job summary

Bath & Body Works is seeking a Key Holder in a high-volume retail setting. You will support delivering sales targets and execute store operations with a customer-first approach.

You will lead by example, coach teammates in real time, and ensure customers receive knowledgeable, friendly service while maintaining brand standards and product presentation. This role requires flexibility for varied shifts and a focus on safety and teamwork.

Qualifications

• Customer-first retail mindset.
• Ability to coach associates in the moment.
• Strong communication and adaptability.
• Availability for evenings, weekends, and holidays.

Responsibilities

• Lead as acting Manager on Duty to handle customer experience, vendor relationships, or maintenance issues.
• Provide feedback and recommendations to managers.
• Lead in-store customer experiences through selling behaviors and product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift for the team.
• Perform opening and closing routines including deposits, shipments, and directives.
• Create genuine connections with customers through needs discovery and recommendations.
• Assist with floorset execution, visual presentation, and marketing placement.
• Maintain safety, cleanliness, and engaging store environment.

Skills

Customer focus

Leadership

Coaching

Communication

De-escalation

Flexible schedule

Education

High school diploma or GED

Tools

POS system

Job description

Bath & Body Works is seeking a Key Holder in a high-volume retail setting. You will support delivering sales targets and execute store operations with a customer-first approach.

You will lead by example, coach teammates in real time, and ensure customers receive knowledgeable, friendly service while maintaining brand standards and product presentation. This role requires flexibility for varied shifts and a focus on safety and teamwork.