Key Holder: Lead In-Store Experience & Sales

Bath & Body Works; Gretna (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay on-demand wages

Tuition-free education with Guild

Tuition reimbursement and scholarships

Voluntary medical, dental, vision, and

Life and AD&D coverage

Employee Assistance Program (EAP)

Paid time off and parental leave

Job summary

Bath & Body Works is seeking a Key Holder to support achieving sales plans through effective store and operational execution. You will lead on duty, coach associates, and drive memorable customer experiences with strong product knowledge.

The role requires a customer-focused mindset, ability to coach in the moment, and availability for peak shifts including evenings, weekends, and holidays. You will contribute to safety, merchandising, and daily bank/shipments processes.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Customer focus

Leadership

Communication skills

Coaching

De-escalation

Availability

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Key Holder to support achieving sales plans through effective store and operational execution. You will lead on duty, coach associates, and drive memorable customer experiences with strong product knowledge.

The role requires a customer-focused mindset, ability to coach in the moment, and availability for peak shifts including evenings, weekends, and holidays. You will contribute to safety, merchandising, and daily bank/shipments processes.