Key Holder | Lead Customer Experience & Team Mentorship

URBN Urban Outfitters, Inc.; Knoxville (TN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Knoxville is seeking a proactive Key Holder to support the store leadership in delivering exceptional service and smooth daily operations. You will help drive sales, mentor team members, and ensure visual and process standards are maintained.

In this role you collaborate with the leadership team to create a welcoming environment for customers, manage opening/closing tasks, and assist with omni-channel fulfillment while supporting team development and store goals.

Qualifications

• Experience leading or supervising a retail team.
• Strong teamwork and communication skills.
• Ability to adapt to changing store needs (nights, weekends, holidays).
• Desire to learn and grow within the organization.
• Customer-service oriented with a proactive attitude.

Responsibilities

• Collaborates with leadership to cultivate a customer connection where customers feel welcome, heard and valued.
• Drives sales and store metrics by using KPIs to set team and zoning goals.
• Delivers an omni-channel experience through execution of omni services.
• Manages store environment and customer experience with an energized pace and positive team culture.
• Supports training of the associate team, including new hire onboarding.
• Maintains daily operating processes such as opening/closing, store standards, restocking, and IT/facility support.
• Coordinates with partners to facilitate shipment and omni fulfillment; supports visual standards and markdowns.
• Maintains cleanliness and store standards; stays current on monthly visual messaging and concept updates.
• Contributes to inclusive environment; communicates feedback to Store Manager; supports team morale through brand initiatives.
• Assists leadership in ensuring communication and teamwork to achieve store objectives; open to feedback.

Skills

Leadership experience

Team player

Flexible hours

Willingness to learn

Job description

URBN Urban Outfitters, Inc. in Knoxville is seeking a proactive Key Holder to support the store leadership in delivering exceptional service and smooth daily operations. You will help drive sales, mentor team members, and ensure visual and process standards are maintained.

In this role you collaborate with the leadership team to create a welcoming environment for customers, manage opening/closing tasks, and assist with omni-channel fulfillment while supporting team development and store goals.